The management of ESTAMPACIONES DURANGO, aware that future success depends on adequate quality management, understood in all its meaning and as a habitual way of working, declares as fundamental principles of action:
- PERMANENTLY SATISFY THE CUSTOMER’S REQUIREMENTS, including those legal and applicable regulations, which means that the products we supply to the MARKET meet the suitability for use, performance, safety and reliability.
- BE COMPETITIVE IN THE MARKET, which means that through a correct application and compliance with the QUALITY SYSTEM, it will allow us to control and reduce the COSTS OF NON-QUALITY, or what is the same, eliminate the waste of operations that do not incorporate value added to the product COST REDUCTION.
- WORK IN THE WHOLE ORGANIZATION, with the philosophy or culture of ZERO DEFECTS, that is, FREE OF FAILURES.
- PRACTICE IN THE WHOLE ORGANIZATION, organized teamwork, that is, the participation of all staff in problem solving and CONTINUOUS IMPROVEMENT.
- ADOPT BEFORE ANY PROBLEM APPEARS, corrective and preventive actions, investigating the potential causes of failures and eliminating them.
- EVALUATE the results to work on CONTINUOUS IMPROVEMENT, that is, work on PREVENTION.
- INVOLVE OUR SUPPLIERS, as an integral part of our Quality chain, just as we are of our CUSTOMERS.
- WORK THROUGHOUT THE ORGANIZATION, with the concept of customer satisfaction, applying it rigorously in our permanent relationships as SUPPLIERS and CLIENTS.
- TRAIN ALL PEOPLE IN THE ORGANIZATION, to meet the requirements of each job.
- MAINTAIN AND IMPROVE OUR QUALITY SYSTEM, according to the expectations of our Clients and other interested parties.
Unai Garate Narvaiza
General Manager
